An exam-ready servicing operation, without the manual queue.
Pointingfish for Loan Servicing reads every piece of inbound correspondence, escrow analysis, loss-mitigation package and disclosure—then indexes, tags and routes it to the right work queue with a clean audit trail behind every decision.
Every piece of paper that walks into servicing.
From the first welcome letter to the final payoff statement, Pointingfish reads the inbound documents your servicing team handles every day—and the regulator-facing ones your QC team will be asked about later.
Borrower correspondence
Letters, QWRs, NOEs, complaints, e-mail attachments
Monthly billing statements
Principal, interest, escrow, fees, periodic statement compliance
Escrow analyses
Annual statements, shortage/surplus, projected disbursements
Loss-mitigation packages
RMA, 4506-C, hardship letters, paystubs, profit & loss
Payoff & reinstatement statements
Per-diem, good-through dates, lien release coordination
Payment histories
Transaction-level history, suspense, fee reconciliation
From mailroom intake to the right work queue, in seconds.
Scanned mail, secure messages, e-mail attachments, fax-to-PDF, agent uploads.
QWR vs. NOE vs. general inquiry. Loss-mit vs. payoff request vs. complaint.
Loan number, borrower, request type, regulatory clock-start dates.
Routed to the correct work queue with regulatory deadlines pre-tagged.
Every classification, extraction and routing decision logged for QC and exam.
Servicing operations is where Pointingfish goes next.
We’re actively partnering with servicing teams to extend the platform into inbound correspondence, escrow analyses, loss-mitigation packages and exam preparation. If your team handles any of these workflows at volume, we’d like to talk to you about what you’re trying to solve.
Bring a week of mail. We’ll show you the difference.
30-minute working session. Your inbound queue goes in. Classified, indexed, routed output and an exception list come out. No slides, no theatre.